Turning Away Business, Respectfully

I’m happy to be joined by Ty Hendrickson, Inovautus Consulting’s director of training and learning. Firms are overloaded, and for the first time in a long time, it makes sense to turn away business. When saying no to new work, there is a right and wrong way to handle the conversation to prevent future damage to your or your firm's reputation. Join our discussion on how to say, "Thanks, but no thanks."